1. Digital Product Nature
Because our vehicle check history reports, MOT records, and data summaries are generated and displayed instantly upon successful payment processing, all sales are generally considered final. Once a report is generated, digital delivery is complete.
2. Eligibility for Refunds
We strive to provide accurate and uninterrupted service. However, a refund request may be reviewed under the following specific circumstances:
- Technical Errors: You were charged successfully, but a systemic error or server failure prevented the report from being generated or delivered to you.
- Duplicate Charges: You were accidentally billed multiple times for a single vehicle report transaction.
3. How to Request Assistance
If you encounter any issues with your report generation or believe you qualify for a review under the conditions above, please reach out to our support team immediately through our Contact page with your transaction details.